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    Software Support Contacts

    Applied's Software Support

    We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

    Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

    For additional assistance, please select your region for your local support center contact information.

    North America

    Hours: 7:00 AM – 6:00 PM Mountain Time

    Product
    Email Contact
    Voice Contact

    300works
    300works_support@amat.com
    978-795-8011

    Activity Manager
    apf_support@amat.com
    801-736-3300

    APF RTD/Reporter
    apf_support@amat.com
    801-736-3300

    Auto ID
    Contact your support engineer
    801-736-3300

    AutoMod
    automod_support@amat.com
    801-736-3300

    AutoSched AP
    autoschedap_support@amat.com
    801-736-3300

    CELLworks
    cellworks_support@amat.com
    978-795-8011

    CFM/CSM
    Contact your support engineer
    801-736-3300

    CLASS MCS 3
    Contact your support engineer
    801-736-3300

    CLASS MCS 5
    classmcs5_support@amat.com
    801-736-3300

    Cornerstone
    cornerstone_support@amat.com
    978-795-8011

    E3 Platform / FDC / R2R
    e3_support@amat.com
    408-563-7798

    FAB300
    9:00 AM - 6:00 PM PT
    crc_fab300@amat.com
    For FAB-down situations, Platinum customers should use the contact number given by Support

    FACTORYworks
    factoryworks_support@amat.com
    978-795-8011

    iDurables
    factoryworks_support@amat.com
    978-795-8011

    MBTC / MyPro
    ees_service@amat.com
    408-563-7798

    MTS
    Contact your support engineer
    801-736-3300

    NeXus
    crc_toolnexus@amat.com
    408-563-7798

    OCAPS
    factoryworks_support@amat.com
    978-795-8011

    Open MTS
    Contact your support engineer
    801-736-3300

    Patterns
    patterns_support@amat.com
    978-394-7725

    PROMIS
    8:00 AM - 8:00 PM ET
    promis_support@amat.com
    800-784-6778

    Sentinel
    sentinel_support@amat.com
    408-563-7798

    SPACE
    space_support@amat.com
    978-795-8011

    STATIONworks
    stationworks_support@amat.com
    978-795-8011

    TransNet MCS
    Contact your support engineer
    978-795-8011

    TRMS - iReticle Cell
    Contact your support engineer 
    Contact your support engineer

    WinSECS
    winsecs_support@amat.com
    978-795-8011

    WorkStream
    crc_support@amat.com
    800-726-7400

    For FAB-down only

    Xsite
    xsite_support@amat.com
    978-795-8011

     

    Europe

    China

    Japan

    Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

    Product
    Email Contact
    Voice Contact

    All Products
    MAS_JKR_SWsupport@amat.com
    +81-52-238-2801

    Korea

    South East Asia

    Taiwan

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